AI support
AI customer support automation
Automate front-line support with AI — grounded in your knowledge base, across channels — that answers, resolves and hands off the hard cases with full context.
What is AI customer support?
An assistant that handles front-line questions across your channels, grounded in your knowledge base. It resolves what it can, acts where allowed, and escalates the rest to your team with context.
How we do it
From question to resolution
Receive the question, understand it, resolve from your knowledge, and hand off if needed.
- Long wait times
- Repetitive tickets
- After-hours gaps
- Agents overloaded
- Instant first response
- Repetitive tickets resolved
- 24/7 coverage
- Agents freed for hard cases
Receive: A question arrives from any channel.
Where AI support helps
Take the repetitive load off your team.
Tier-1 deflection
Resolve common questions before they reach agents.
Order & account help
Check status and make allowed changes.
After-hours coverage
Keep answering when your team is offline.
Agent assist
Draft replies and surface answers for your team.
Why AI support with us
Grounded
Answers from your knowledge base.
Resolves
Acts, not just replies.
24/7
Coverage around the clock.
Smart handoff
Escalates with full context.
Questions, answered
Will it answer from our help content?
Yes — it's grounded in your knowledge base, so answers match your real policies and docs.
What happens with hard cases?
It hands off to a human with the conversation and context, so nothing starts from scratch.
Which channels?
It works across your channels — web, WhatsApp and Telegram — for a consistent experience.
Does it replace agents?
No — it handles the repetitive load so your agents focus on the cases that need them.
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