WhatsApp

WhatsApp business chatbot

An AI assistant on WhatsApp — grounded in your knowledge base and secured with authentication — that answers, qualifies and takes action where your customers already chat.

What is a WhatsApp business chatbot?

An assistant that lives in WhatsApp and replies like your business: it answers from your knowledge base, authenticates users when needed, and can act — book, update, route — instead of just chatting.

How we do it

From message to resolution

Connect WhatsApp, understand intent, answer from your knowledge, and act.

Without a WhatsApp bot
  • Slow manual replies
  • Missed messages after hours
  • Repetitive questions
  • No record of actions
With a SOMA9 bot
  • Instant, 24/7 replies
  • Grounded, accurate answers
  • Authenticated when needed
  • Actions, not just chat

Connect: We connect your WhatsApp Business number.

Where a WhatsApp bot helps

Meet customers in the app they use most.

24/7 support

Answer common questions any time, instantly.

Order & booking updates

Confirm, change and remind right in the chat.

Lead qualification

Greet and qualify, then hand off or route.

Authenticated self-service

Let verified users check or change their details.

Why WhatsApp with us

Where they are

Meet customers on WhatsApp.

Grounded

Answers from your knowledge base.

Secure

Authentication for private actions.

Always on

Replies 24/7, no queues.

Questions, answered

Is this official WhatsApp?

Yes — we build on the WhatsApp Business platform, so your assistant runs on an approved business number.

Will it answer from our content?

It's grounded in your knowledge base, so replies come from your information, not generic answers.

Can it do more than reply?

Yes. It can act — book, update records or route to a person — with authentication for sensitive actions.

What about complex cases?

It hands off to a human with the full context when a case needs one.

Put your bot on WhatsApp

Tell us what your customers ask — we'll meet them there.

Start a projectBot